OSCC Remote Assistant2.2.10 - App Store
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Publisher Description
Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work - from anywhere using an iPhone or iPad.
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
Version History - change icons to new OSCC agent portal icons 2.2.10 07/10/2023 - support dark mode in iOS 13+
- indicator shown when change agent status or reason 2.2.9 09/08/2020 - dutch language support 2.2.8 09/02/2020 -renamed from Agent to Remote Assistant 2.2.7 05/13/2016 - get reasons after logon 2.2.6 02/12/2016 optimized for iOS 9 2.2.5 01/29/2016 - routing state reason editable 2.2.4 01/06/2015 - optimized for iOS 8 2.2.3 10/16/2014 - synchronize realtime value names with OSCC manager application 2.2.2 06/10/2014 - bugfix: scrolling problem in call info tab 2.2.1 03/18/2014 - all columns sortable in iPad version 2.2 02/05/2014 - new grid component for iPad with resize, reorder and sortable columns 2.0 12/25/2013 1.0 11/29/2013
About OSCC Remote Assistant
The company that develops OSCC Remote Assistant is Mitel Networks Corporation. The latest version released by its developer is 2.2.10.
To install OSCC Remote Assistant on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-14 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the OSCC Remote Assistant as malware if the download link is broken.
How to install OSCC Remote Assistant on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the OSCC Remote Assistant is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After OSCC Remote Assistant is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 2.2.10
posted on 2026-10-14
Version History - change icons to new OSCC agent portal icons 2.2.10 07/10/2023 - support dark mode in iOS 13+
- indicator shown when change agent status or reason 2.2.9 09/08/2020 - dutch language support 2.2.8 09/02/2020 -renamed from Agent to Remote Assistant 2.2.7 05/13/2016 - get reasons after logon 2.2.6 02/12/2016 optimized for iOS 9 2.2.5 01/29/2016 - routing state reason editable 2.2.4 01/06/2015 - optimized for iOS 8 2.2.3 10/16/2014 - synchronize realtime value names with OSCC manager application 2.2.2 06/10/2014 - bugfix: scrolling problem in call info tab 2.2.1 03/18/2014 - all columns sortable in iPad version 2.2 02/05/2014 - new grid component for iPad with resize, reorder and sortable columns 2.0 12/25/2013 1.0 11/29/2013
version 2.2.10
posted on 2023-07-10
- change icons to new OSCC agent portal icons
version 2.2.10
posted on 2023-07-10
Jul 10, 2023
Version 2.2.10
- change icons to new OSCC agent portal icons
version 2.2.9
posted on 2020-09-08
Sep 8, 2020
Version 2.2.9
- support dark mode in iOS 13+
- indicator shown when change agent status or reason
version 2.2.7
posted on 2013-11-29
Disclaimer
Official App Store Link
We do not host OSCC Remote Assistant on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for OSCC Remote Assistant is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
